General
Do I need a prescription to order?
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
How do I place an order?
Find the type of treatment you’re looking for and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers and issue a prescription if you are eligible.
Are the medications you prescribe genuine?
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
Why is it important to use a registered pharmacy?
Using unregulated online pharmacies can be dangerous—some sell counterfeit or unsafe medicines without proper checks. Always verify the GPhC registration and be cautious.
How are weight loss injectables delivered?
Once approved, injectable treatments will be sent directly to you in special refrigerated packaging to keep them fresh. At checkout, we’ll display only the delivery methods relevant to you.
Delivery
What countries do you deliver to?
We deliver to the United Kingdom, including the Scottish Highlands and Northern Ireland.
Do I need to be at home to sign for my delivery?
For most prescription medicines, a signature is required on delivery to make sure your medicines are safely received. If you’re not home, you can rearrange delivery.
For cold chain items, someone needs to be present at the property to accept the delivery.
How quickly can I get my prescription medication
Once a prescription is approved, your order can usually be dispatched within 24 hours.
Please note that all delivery timescales begin once your treatment has been approved and dispatched, not from the time you place your order.
Can I track my delivery?
Yes. Once your order has been dispatched, you’ll receive a tracking link so you can follow your package every step of the way.
Medicines
What if I experience side effects or problems with my medicine?
Check the patient information leaflet for common side effects.
Contact your GP, a local pharmacy, or our team if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.
Prescriptions
Can I get repeat prescriptions?
Yes. Wellmeds can provide repeat prescriptions if approved by your prescriber. You’ll be prompted to complete a short consultation each time to ensure the medication is still safe and suitable for you.
